Privacy

Overview

SlotBook ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online booking platform.

Information We Collect

Business Owner Information

When you create a SlotBook account, we collect:

• Business details: Business name, URL slug, description
• Contact information: Email address, phone number
• Account credentials: Password (securely hashed)
• Service information: Services you offer, pricing, duration, availability

Customer Booking Information

When customers book appointments through your SlotBook page, we collect:

• Contact details: Name, email address, phone number
• Booking details: Service selected, appointment date and time
• Optional notes: Any additional information customers provide

Technical Information

We automatically collect certain information when you access our platform:

• Usage data: Pages visited, features used, time spent
• Device information: Browser type, operating system, IP address
• Cookies: Session cookies for authentication and functionality

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How We Use Your Information

We use the collected information to:

• Provide and maintain our booking service
• Process and confirm appointment bookings
• Send booking confirmations and notifications via email
• Enable communication between business owners and customers
• Manage user accounts and authentication
• Improve our platform and user experience
• Prevent fraud and ensure platform security

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Between business and customer: When a booking is made, customer contact details are shared with the business owner, and business details are shared with the customer
• Service providers: With trusted service providers who help us operate our platform (e.g., email delivery services, hosting providers)
• Legal requirements: When required by law, court order, or to protect our rights and safety
• Business transfers: In the event of a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your information:

• Passwords are hashed using bcrypt with appropriate cost factors
• HTTPS encryption for all data transmission
• Secure database access controls
• Regular security audits and updates
• Email verification for account creation

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your account at any time — your personal information will be removed from active databases within 30 days.

Your Rights

You have the right to access, correct, delete, or export your personal information, and to object to certain processing. To exercise these rights, contact us at the address below.

Cookies and Tracking

SlotBook uses cookies to maintain your login session, remember your preferences, and understand platform usage. You can configure your browser to refuse cookies, but this may limit certain features.

Third-Party Services

Our platform integrates with email delivery providers, hosting services, and analytics tools. These third parties have their own privacy policies.

Children's Privacy

SlotBook is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date above.

Contact Us

Questions about this Privacy Policy? Reach us at: info@slotbook.ca